SMS Terms

Transactional texts may include: confirmation that we received your request, appointment confirmations, proposed times for you to accept or decline, appointment reminders and same-day reminders, change or cancellation notices, care completion updates, and payment or deposit notices.

We do not send marketing or promotional text messages.

Text messages are optional. You opt in with a checkbox when you request a service or in your Serafai account, and consent applies to the phone number on your account. Keep your phone number current in your account so your messages reach you.

Consent to receive text messages is not a condition of using our services — email (or a phone call, per your preference) works too.

Automated reply keywords — such as replying STOP to unsubscribe or HELP for assistance — have not yet been fully verified on our messaging systems. Until they are verified, please do not rely on them.

To stop receiving text messages or change how we contact you, update your notification preference in your Serafai account or email hello@serafaipets.com, and we'll confirm the change.

Message frequency varies and is tied to your own requests and appointments — typically a few messages per appointment, such as a confirmation, a reminder, and any changes. We don't send messages unrelated to your requests or account.

Serafai does not charge for text messages. Message and data rates from your mobile carrier may apply.

Do not rely on text messages for urgent or emergency situations, and do not use them to communicate medical concerns about your pet. If your pet is experiencing a medical emergency, contact your veterinarian or the nearest emergency vet first.

We use your phone number to deliver the transactional messages described above. To learn how we handle your information generally, see our Privacy Policy — linked at the bottom of this page.

We may update these SMS Terms from time to time. The current version is always available on this page with its last-updated date.